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Set tone of voice
Control how the AI assistant sounds when answering your users.
Target Audience: Organization admins and owners configuring AI for their team.
TL;DR
Tone of voice controls how the assistant phrases its answers — from precise and business-formal to brief and direct. The choice applies to your whole organization.
When to use this
Use this page when the default tone does not match your product's style or your users' expectations. For example, a technical analytics team may prefer a detailed, precise tone, while an end-user-facing product may benefit from a friendlier, more approachable style.
Who can change this
Changing the tone of voice requires the organization update permission, which member, admin, and owner roles have. Users with the explorer role cannot change it.
This setting is available on plans that include AI customization. If the section is locked, contact your account manager.
How to set tone of voice
- Open Settings and select AI behavior in the left sidebar.
- In the Tone of voice card, select one of the available options.
- Click Save. A confirmation ("Context updated") appears once the change is applied.
Available tones
| Tone | How the assistant responds |
|---|---|
| Default | Toucan's standard tone — balanced and neutral. |
| Professional | Business-appropriate, precise, and structured. Prioritizes clarity over casualness. |
| Friendly & approachable | Warm and encouraging. Makes data accessible and avoids jargon when possible. |
| Concise & direct | Brief and to the point. Leads with the key insight, skips preamble, favors bullet points. |
| Technical & detailed | Precise language suited for domain experts. Includes methodology details, caveats, and confidence levels. |
Good to know
- Scope: the tone applies to every AI interaction in your organization, including the main chat, dashboard editor, and embedded experiences.
- Reset: select Default and save to return to Toucan's standard tone.