Choose your AI provider and model
Target Audience: Organization admins and owners configuring AI for their team.
TL;DR
Each organization can choose which AI provider and model power its AI chat experience. By default, Toucan AI uses Anthropic's Claude Haiku 4.5. You can switch to another configured provider (or a specific model within it) from Settings → AI behavior, or leave it on Default to always follow Toucan's recommended provider and model.
When to use this
Use this page when you want to run the AI assistant on a specific provider or model — for example, to meet a data-residency requirement, to standardize on a provider you already trust, or to try a more capable model for complex analysis.
The selection applies to your whole organization and covers the AI assistant end to end: the main chat, follow-up question suggestions, and conversation summarization.
Who can change this
Changing the provider requires the organization update permission, which member, admin, and owner roles have. Users with the explorer role cannot change it.
How to select a provider and model
Open Settings and select AI behavior in the left sidebar.
In the AI provider card, open the Provider dropdown and pick a provider:
Default (Anthropic) — follow Toucan's recommended provider and model. Choose this if you don't have a specific preference; the model follows the default automatically.
A specific provider (for example Anthropic, OpenAI, Mistral AI, or Scaleway).
If you picked a specific provider, open the Model dropdown and choose a model, or leave it on Default to use that provider's recommended model.
Click Save. A confirmation (“AI provider updated”) appears once the change is applied.
Only providers that your deployment has configured with credentials appear in the dropdown. If a provider you expect is missing, contact your administrator or Toucan support.
Available providers and models
The exact list depends on which providers your deployment has configured. When available, the options are:
Anthropic
Claude Opus 4.8, Claude Sonnet 4.6, Claude Haiku 4.5
OpenAI
GPT-4o, GPT OSS 120B
Mistral AI
Mistral Medium 3.5
Scaleway
Devstral 2 123B, Mistral Medium 3.5 128B, Mistral Small 3.2 24B, GPT OSS 120B
Good to know
Reset to default: set the Provider back to Default and save to return to Toucan's recommended provider and model.
Scope: the choice applies to every AI interaction in your organization, not to a single conversation.
Data handling: switching providers changes which subprocessor receives your prompts and context. See Third-party subprocessors and AI assistant data handling.
Related pages
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