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Third-party subprocessors
Target Audience: Security, legal, and procurement teams reviewing external data processing for Toucan AI.
TL;DR
Toucan AI may rely on external providers depending on your deployment and enabled features. The table below summarizes common categories. Your contract and DPA define the authoritative subprocessor list for SaaS.
When to use this
Use this page for privacy assessments, vendor reviews, and understanding which external parties may process data when you use Toucan AI.
Subprocessor overview
| Provider category | Purpose | Data that may be processed | When used |
|---|---|---|---|
| LLM provider | AI inference (chat, chart generation, metadata enrichment) | Prompts, conversation context, query-related context | When AI features are enabled |
| Product analytics | Usage metrics, product improvement | Events, performance data; during beta, may include conversation-related telemetry | When analytics is enabled |
| AI tracing | Debug and quality of AI workflows | AI conversations: questions, answers and the data excerpts the assistant read | As the organization chooses, see which conversations are shared |
| Billing | Subscriptions and payments | Organization and billing identifiers | When billing is enabled |
| CRM | Customer success and onboarding | Account email, organization profile fields | When CRM sync is enabled |
| OAuth providers | Sign-in with Google, GitHub, LinkedIn | OAuth tokens and profile data | When social login is enabled |
| Email (SMTP) | Transactional email | Email addresses, message content | When email is sent |
| Notifications (Slack) | Internal alerts (e.g. signups, feedback) | Notification payloads | When webhooks are configured |
LLM providers
Toucan AI sends data to an LLM provider to run AI features. The default integration path uses Anthropic (Claude). Organizations can select a different provider and model from Settings → AI behavior (see Choose your AI provider and model); the provider you select is the one that receives your prompts and context.
Typical data sent: user messages, system instructions, database metadata snippets, and context needed to answer or build a chart.
Analytics & tracing
- Product analytics may record feature usage and AI-related events.
- Tracing tools may record steps of AI execution for debugging and quality.
Business & identity services
- Billing processes subscription data when billing is active.
- CRM may sync signup and profile fields when enabled.
- OAuth providers handle authentication when users sign in with a social account.
Your responsibilities
- Review the subprocessor list in your DPA or trust documentation for the authoritative legal register.
- Disable or configure optional integrations according to your policy
- Minimize personal data in tokens and AI context before it reaches any external provider.