> For the complete documentation index, see [llms.txt](https://docs.toucanai.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.toucanai.cloud/faq-and-troubleshooting/ai.md).

# AI and Security

Common questions about AI

### **Technology**

<details>

<summary>What AI model does Toucan AI use?</summary>

By default, our product uses Anthropic’s Claude Haiku 4.5, a fast and capable large language model. It is great for data analysis, query generation and configuring visualizations.

You can change the provider and model for your organization from **Settings → AI behavior**. See [Choose your AI provider and model](/govern/ai-control-and-optimization/select-your-ai-provider.md).

</details>

<details>

<summary>Why did you choose Anthropic?</summary>

We chose Anthropic for the performance and reliability of the Claude models, and for Anthropic’s strong focus on AI safety and responsible data handling.

</details>

### **Data Privacy and Security**

<details>

<summary>Who is your AI data provider?</summary>

By default, our AI features are powered by **Anthropic’s API** (Claude). All interactions with the AI are processed through their secure infrastructure.

</details>

<details>

<summary>Does Anthropic use my data to train their models?</summary>

**No.** Anthropic does **not** use your data or inputs submitted via their API to train or improve their models. Your data remains private and is only used to provide the service you request.

</details>

<details>

<summary>Is my data encrypted?</summary>

Yes, all data transmitted to and from Anthropic’s API is encrypted in transit using industry-standard protocols (TLS).

</details>

### **Data Usage and Retention**

<details>

<summary>How long is my data retained by the AI provider?</summary>

Our AI provider (Anthropic) does not use your data to train its models. API inputs and outputs are retained only for a limited period for trust and safety purposes, after which they are deleted.

</details>

<details>

<summary>Do you share my data with third parties?</summary>

We will never sell or share your data with any third parties for marketing or advertising purposes.

During the *beta* phase, Toucan AI sends a copy of AI conversations to [Langsmith](https://eu.smith.langchain.com/) (EU region) and [Posthog](https://eu.posthog.com/) (EU region), so we can analyze and improve the results.

Once the beta phase ends, we will not send them complete conversations. We'll only send performance (timings, tokens used), errors and feedback (given using the :thumbsup: and :thumbsdown:).

</details>

<details>

<summary>Can I request deletion of my data?</summary>

Yes, you can request the deletion of your organization data at any time. We will ensure your data is removed from our systems and from third parties it was shared with.

</details>

### **Future Updates**

<details>

<summary>Will you switch to a different AI provider in the future?</summary>

We are evaluating new models regularly as they are released. Any changes to our AI provider will be communicated transparently through updates of the page.

</details>

<details>

<summary>Can I choose my AI provider and model?</summary>

Yes. Each organization can select its AI provider and model from **Settings → AI behavior**. Leave it on **Default** to follow Toucan's recommended provider and model, or pick a specific provider (and optionally a model). The choice applies to your whole organization. See [Choose your AI provider and model](/govern/ai-control-and-optimization/select-your-ai-provider.md) for the step-by-step guide and the list of available providers.

</details>

<details>

<summary>Can I use my own API key and/or my model provider?</summary>

Not yet. You can select from the providers and models we offer (see above), but bringing your own API key or connecting a self-hosted model isn't supported today. We may add this in the future — contact us if it's something you need.

</details>