Target Audience: Security, legal, and procurement teams reviewing external data processing for Toucan AI.
Toucan AI may rely on external providers depending on your deployment and enabled features. The table below summarizes common categories. Your contract and DPA define the authoritative subprocessor list for SaaS.
Use this page for privacy assessments, vendor reviews, and understanding which external parties may process data when you use Toucan AI.
LLM provider
AI inference (chat, chart generation, metadata enrichment)
Prompts, conversation context, query-related context
When AI features are enabled
Product analytics
Usage metrics, product improvement
Events, performance data; during beta, may include conversation-related telemetry
When analytics is enabled
AI tracing
Debug and quality of AI workflows
Execution traces (may include prompts/outputs)
When tracing is enabled
Billing
Subscriptions and payments
Organization and billing identifiers
When billing is enabled
CRM
Customer success and onboarding
Account email, organization profile fields
When CRM sync is enabled
OAuth providers
Sign-in with Google, GitHub, LinkedIn
OAuth tokens and profile data
When social login is enabled
Email (SMTP)
Transactional email
Email addresses, message content
When email is sent
Notifications (Slack)
Internal alerts (e.g. signups, feedback)
Notification payloads
When webhooks are configured
Toucan AI sends data to an LLM provider to run AI features. The default integration path supports Mistral;
Typical data sent: user messages, system instructions, database metadata snippets, and context needed to answer or build a chart.
Product analytics may record feature usage and AI-related events.
Tracing tools may record steps of AI execution for debugging and quality.
Billing processes subscription data when billing is active.
CRM may sync signup and profile fields when enabled.
OAuth providers handle authentication when users sign in with a social account.
Review the subprocessor list in your DPA or trust documentation for the authoritative legal register.
Disable or configure optional integrations according to your policy
Minimize personal data in tokens and AI context before it reaches any external provider.
Last updated
Was this helpful?
Was this helpful?
